Welcome to Jonathan Holburn Coaching. I respect your privacy and am committed to protecting your personal data. This policy explains how I collect, use, and safeguard your data when you visit www.jpholburn.com.

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Data I Collect

• Contact form submissions: name, email, message

• Cookies & analytics: IP address (anonymised), device/browser info, session duration

• Email communications: via Gandi-managed @jpholburn.com inbox

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How & Why I Use Your Data

I only collect and use personal data when there is a clear and lawful reason to do so. Here's how your data may be used:

• To respond to your enquiries
  If you contact me via the website, I use your name, email address, and message to respond. This is based on my legitimate interest in running my business and helping prospective clients.

• To improve the website experience
  I use anonymised analytics and cookie data to understand how visitors use the site. This helps me improve content and usability. This processing is also based on legitimate interest.

• To send updates or newsletters (if applicable)
  If you explicitly opt in, I may use your email address to send occasional updates or newsletters. You can withdraw consent at any time by clicking ‘unsubscribe’ or contacting me directly.

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Cookies & Tracking

I use essential cookies for site security and functionality. With your consent, I may use Google Analytics to track anonymised user activity. You can manage cookies at any time via the “Cookie Settings” widget.

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Data Sharing & Processors

Your data may be processed by:

• Wix (website hosting, data storage, contact messages)

• Gandi (email services)

Both agree to privacy/security standards under the UK GDPR.

I do not sell or share your personal data with third parties, unless legally required.

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Data Retention

I retain contact form submissions and enquiry emails for up to 2 years, unless a longer retention period is required for legal or contractual reasons. Client records and financial information may be retained for up to 7 years to comply with legal obligations and maintain accurate business records. Website analytics data is retained for up to 24 months, after which it is automatically deleted or anonymised.

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Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Correct inaccuracies

• Delete your data

• Restrict processing

• Object to processing

• Port your data

• Withdraw consent at any time

To exercise any rights, contact me at contact[at]jpholburn.com.

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Complaints

If you're unhappy with how I handle your data, you have the right to complain to the Information Commissioner's Office (ICO) via ico.org.uk.

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Changes to this Policy

I may update this policy (e.g., if I offer new services). Updates will appear here with a revised “Last updated” date.

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If you have any questions about this privacy policy, please get in touch via email: contact[at]jpholburn.com​​​​​​​​​​

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